Delivery Leader · Bath, Bristol, London
Business & Digital Transformation
I'm the person brought in when delivery is at risk or when a delivery function needs building from the ground up. Across agencies and consultancies I've stabilised struggling programmes, put the missing governance and ways of working in place and led the teams that run them. My career has spanned 18 years, with digital and business transformation as the constant thread and more recently AI.
I turn complex, struggling or underdeveloped delivery into well-run, well-governed operations and I build the frameworks and tools that make it last. The pattern is consistent: I'm brought in when delivery is at risk or needs building from scratch, I stabilise it, put the missing governance and ways of working in place and build and coach the team that runs it. I've done that repeatedly across many different sectors, including Financial Services, Healthcare, Sport, Energy, Real Estate and Publishing.
I founded and ran a digital consultancy for five years before moving into senior delivery roles, which means I understand commercial reality as well as craft. I know what it takes to build a business, not just manage a project.
I build the tools too, not just advise on them. I designed and built a portfolio prioritisation tool that scores competing initiatives against a fixed budget to produce a phased roadmap and a board-ready summary. At Digitas I led the build of Model Sight, an AEO product that shows brands how they rank inside LLMs. Digital and business transformation has run through my whole career and more recently that's included AI.
What sets me apart is my ability to restore trust in struggling programmes, bring structure to chaos and grow the people around me. I've also hired and developed Project Managers who've gone on to significant careers.
Whatever the title, I stay hands-on and close to the work. I am as comfortable leading a single team's sprints and standups as steering a multimillion pound programme.
I'm a certified Scrum Master and a certified Leader Who Coaches, mentored by a highly regarded PMI consultant.
Brought in to turn around a major transformation programme at risk, rebuilding Agile ways of working, offshore communications and governance and lifting team productivity by around 25%. Went on to lead the development of Model Sight, an AEO (Answer Engine Optimisation) SaaS product used across multiple clients, providing data visualisation and a strategic framework for improving how brands and products rank inside LLMs. Also managed a portfolio of AI projects and initiatives across the business.
Offering expertise and hands-on support across complex programme & portfolio delivery and business & digital transformation. I also developed tools and operational workflows to improve ways of working.
"An expert at parachuting into problematic programmes and getting them on track."
Joined as Project Director, promoted to Head of Project Management. Led strategic account leadership for FirstGroup, Domino's and LIV Golf. Restored a struggling account from loss-making to the agency's most profitable. Personally responsible for £5m+ of revenue sold to FirstGroup. Improved client satisfaction scores by 70% through Agile coaching and governance transformation.
Led a significant change programme for a major private healthcare organisation, involving a huge portfolio of work. Included creating a portfolio prioritisation framework that gave leadership clear, data-driven visibility for the first time.
Joined as Senior Producer, hired permanently as Programme Director. Part of the Leadership Team, responsible for recruiting and developing the delivery function. Managed the most complex programmes in the agency and shaped all pre-sales and client engagement strategy.
Promoted to manage and enhance multiple digital products across Publishing and Healthcare. Reported directly to the MD & CEO, instrumental in re-engineering communication processes internally and externally. Drove the company's operational evolution.
Hired as Digital Project Manager, promoted to Portfolio Manager. Responsible for pre-sale scoping, planning, costing and delivery across HSBC, Nationwide and Santander. Supported PM team development and had lead responsibility for portfolio profitability.
Founded and ran a digital consultancy for five years, offering brand design, web design and digital transformation services. Grew the business from scratch, developing the brand and client base independently. This is where the entrepreneurial and commercial instincts that underpin my approach today were built.
Founded and successfully ran a digital consultancy for 5 years, growing it from a blank slate into a full-service digital transformation business.
Managed portfolios and programmes worth £8 million+ per annum across multiple organisations and sectors.
Improved client satisfaction scores on multiple accounts by at least 70% through governance, communication and Agile coaching.
Designed and built a live portfolio prioritisation tool and led the development of Model Sight, an AEO product showing brands how they rank inside LLMs.
Reduced staff turnover within project teams by an average of 80% through improved leadership, coaching and team culture.
Repeatedly parachuted into at-risk and loss-making programmes and handed back well-run, well-governed operations.
Personally sold £5m of revenue to FirstGroup, turning a loss-making account profitable.
Hired, trained and promoted Project Managers who have gone on to highly successful careers. A genuine source of professional pride.
Delivered programmes across Financial Services, Sport, Healthcare, Energy, Publishing and AI. Genuinely sector-agnostic delivery expertise.
I establish shared understanding before anything moves. That means proper discovery, stakeholder alignment and a prioritisation framework everyone trusts. Speed without clarity just creates expensive rework.
Structure should accelerate delivery, not slow it down. I design governance that gives leadership visibility and teams autonomy, cutting through noise to focus on what genuinely matters for delivery.
The best programmes are built on trusted relationships. I invest heavily in team culture, coaching and communication. A motivated, aligned team consistently outperforms any process.
I bring AI into delivery directly, designing agents and automated workflows that remove repetitive work. I would rather build something that fixes a problem permanently than manage around it.
Available for delivery and programme roles, from delivery manager through to programme director, including AI transformation and AI product work. I stay hands-on whatever the title. Permanent, contract or fractional. Based in Bath with full flexibility for remote, hybrid and on-site work.